Help with Email

Email & Image Filtering Problems

In this section you will find the instructions on how to change your email program filter settings in order to ensure delivery of the Notes (and keep them from ending up in your junk folder). You will also find instructions if you’re receiving the Notes without any images.

Basically, the general solution is to add “info@italiannotebook.com” (without quotes) to your address book or safe senders list.

If you don’t find the info you need, please contact us. We’ll answer you and include it here for future users. Thanks!

Email Programs or ISPs

Email Programs / ISPs

Microsoft Outlook

For Outlook 2003 (2007 and Express may work a bit differently):

  • In “Tools” click “Options”
  • In “Preferences” choose “Junk Email”
  • Select “Safe Senders”
  • Click “Add”
  • Type “italiannotebook.com” (without the quotes) and click “OK”
  • Click “OK” until out of the “Options” window.
  • For extra help, go to the Outlook help page.

AOL / AIM

Follow these steps:

  • Login to http://mail.aol.com
  • In the navigation menu (to the left), select “Contacts”
  • On the top navigation bar select “New”, and then “New Contact”
  • For E-mail, type “info@italiannotebook.com” (without quotes)
  • At the top click “Save”
  • For extra help, go to the AOL help page.

For images, choose the “Enable Images and Links” in the mail browser window.Yahoo

For the older / classic Yahoo style email settings:

  • Log in to http://mail.yahoo.com
  • Choose the “Addresses” tab
  • Type “info@italiannotebook.com” (without quotes) to “Email” in the “Quick Add Contact” section, and select “Add”

For the new Yahoo email settings:

  • Log in to http://mail.yahoo.com
  • Choose “Contacts” (left-side menu)
  • At the top select “Add Contact”
  • Type “info@italiannotebook.com” (without quotes), in “Email”
  • Select “Save” (top-right)

If you find a Italian Notebook note in your bulk or spam folder, open it and click the “not Spam” button. If your images are being blocked, then click “Options”, choose the “Spam Protection” selection. Select “Block images in messages that SpamGuard thinks are spam”.Comcast

  • Login to http://www.comcast.net/qry/goto?app=mail.
  • Choose “Address Book” to the left
  • Select “Add Contact” (top)
  • Type “info@italiannotebook.com” (without quotes), in “Email”
  • Select “Add”

For extra help, go to the Comcast help page.Hotmail/MSN

  • Login to your email account on Hotmail or MSN
  • Choose “Options” (usually near upper right hand corner)
  • Select “Mail” (to the left), then choose “Junk Email Protection”
  • Select “Safe List”
  • Type “italiannotebook.com” (without quotes) to the safe list, and select “Add”
  • For extra help, go to the Hotmail / MSN help page.

If images are being blocked go to “Mail Display Settings” in “Options” and choose the “Display Internet Content” box.Gmail

  • Login to http://www.gmail.com.
  • Choose “Contacts” to the left
  • Select “Create Contact”
  • Type “info@italiannotebook.com” (without quotes), in “Email”
  • Select “Save”

For extra help, go to the Gmail help page. If images are being blocked, choose “More Options” at the top of the email, and then click the “Display External Images” option under the email’s subject line.Earthlink

  • Login to http://webmail.earthlink.net/.
  • Select “Address Book”
  • Click “Add”
  • Type “info@italiannotebook.com” (without quotes), in “Email”
  • Select “Save” (bottom)

For extra help, go to the Earthlink help page.Excite

  • Login to http://mail.excite.com.
  • Choose “New Contact” in “Addresses”
  • Type “info@italiannotebook.com” (without quotes), in “Email”
  • Select “Save”

For extra help, go to the Excite help page.Cox.net

  • Login to http://webmail.cox.net.
  • Go to your “WebMail Inbox”
  • Select “Addresses”
  • In “Addresses:All”, select “New Contact”
  • Type “Italian Notebook” (without quotes), in “Display Name”
  • Type “info@italiannotebook.com” (without quotes), in “Email”
  • Select “OK”

For extra help, go to the Cox.net help page.OthersIf you’re not receiving Notes from Italian Notebook, they are probably being blocked by your email program, ISP (internet service provider) or employer who think they are spam.
Some options are to :

  • Contact your ISP or employer’s IT dept. and ask them to address the issue. Ask them to stop blocking emails from Italian Notebook. They can add italiannotebook.com to their safe-list: the IP addresses they’ll need is 72.47.220.68
  • In some cases you can make changes yourself to the safe-list if you’re using a web-based email program. Find the settings or options section of your email program and add either “italiannotebook.com” (without quotes) if it requests a webpage, or “info@italiannotebook.com” if it asks for an email address. You can also simply try adding “info@italiannotebook.com” to your address list or safe-senders list.

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